Return & Refund Policy

Last Updated: July 8, 2026

At Maxor, customer satisfaction is our priority. We strive to provide genuine IT products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Eligibility for Returns

You may request a return or replacement within 7 days from the date of delivery if:

  • You received a damaged product.
  • You received an incorrect product.
  • The product has a manufacturing defect.
  • The product is missing parts or accessories
  • The Product is Dead On Arrival (DOA).

To be eligible for a return, the product must:

  • Be in its original condition.
  • Include all original packaging, manuals, accessories, and invoice.
  • Show no signs of physical damage, misuse, or tampering.
  • Have all manufacturer seals and serial numbers intact.

2. Non-Returnable Products

The following products are not eligible for return unless they are damaged during delivery or have a verified manufacturing defect:

  • Software licenses and digital products.
  • Antivirus activation keys and downloadable software.
  • Products damaged due to misuse, improper installation, liquid damage, electrical surge, or unauthorized repairs.
  • Products with missing accessories, damaged packaging, or removed serial number labels.
  • Products marked as “Non-Returnable” on the product page.
  • Customized or special-order products.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support within the eligible return period.
  2. Provide:
    • Order Number
    • Product Name
    • Reason for Return
    • Photos or videos (if the item is damaged or incorrect)
  3. Our support team will review your request and provide return instructions.

Returns sent without prior approval may not be accepted.

4. Return Shipping

If the return is due to:

  • Wrong product shipped by us
  • Damaged product received
  • Manufacturing defect

MAXOR will bear the return shipping cost.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

7. Inspection Process

After receiving the returned product, our technical team will inspect it.

If approved:

  • Replacement will be dispatched, or
  • Refund will be processed.

If the return does not meet our eligibility conditions, the product will be shipped back to the customer.

6. Refund Policy

Approved refunds will be processed to the original payment method.

Estimated processing times:

  • UPI: 2–5 business days
  • Credit/Debit Cards: 5–10 business days
  • Net Banking: 3–7 business days
  • Wallet Payments: 2–5 business days

For Cash on Delivery (COD) orders, refunds will be made via bank transfer after receiving the customer’s bank account details.

Processing times may vary depending on the payment provider or bank.

7. Replacement Policy

If the product qualifies for replacement, we will ship a replacement product at no additional cost (subject to stock availability).

If the product is no longer available, we may:

  • Issue a full refund, or
  • Offer an equivalent product with your approval.

8. Manufacturer Warranty

Many computer components, laptops, storage devices, monitors, printers, networking equipment, and accessories are covered by the manufacturer’s warranty.

After the return period expires, warranty claims must be made directly with the respective manufacturer or their authorized service centre.

Maxor will assist customers by providing invoice copies and warranty-related information whenever possible.

9. Order Cancellation

Orders may be cancelled before dispatch.

If an order has already been shipped, it cannot be cancelled. You may request a return after delivery if the product qualifies under this policy.

If we cancel an order due to stock unavailability, pricing errors, payment verification issues, or other unforeseen circumstances, a full refund will be issued.

10. Damaged Packages

If the outer package appears damaged at the time of delivery:

  • Take photographs before opening.
  • If possible, refuse delivery.
  • Contact our customer support immediately.

Prompt reporting helps us process claims faster.

11. Contact Us

For return, replacement, or refund assistance, please contact:

Maxor

Trade Name: Imax Infotech

Email: info@maxor.in

Phone: 9867788739

Website: www.maxor.in

Business Hours:
Monday – Saturday
11:00 AM – 6:00 PM (IST)

By placing an order on MAXOR, you acknowledge that you have read and agreed to this Return & Refund Policy.