Shipping Policy
Effective Date: June 30, 2026
Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary depending on courier services.
Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment.
We may offer free shipping on selected products or promotional offers.
Order Tracking
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
Delivery Attempts
Courier partners will generally make multiple delivery attempts.
If delivery fails due to incorrect address or customer unavailability, additional shipping charges may apply for re-dispatch.
Damaged Package
If the outer package appears damaged:
- Record an unboxing video before opening.
- Report the issue within 24 hours of delivery.
- Contact our customer support with photos or videos.
Shipping Delays
Maxor is not responsible for delays caused by:
- Natural disasters
- Government restrictions
- Public holidays
- Courier operational issues
- Force majeure events